EU Vue Swiss Help Center logo
EU Vue Swiss Help Center logo
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FAQs

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device. If the issue persists, please contact us at [email protected], and we'd be happy to assist you 

If your package is being returned due to an incorrect address, our customer support team will be more than happy to dispatch a new package to you at no additional cost. Before sending a new package, we will confirm the correct address with you to avoid any further issues. You will be notified once the replacement order has been processed and shipped.

After your order is shipped, you can track its progress using the provided tracking link. You'll receive this tracking information via email, which will include the estimated delivery time and the delivery address. Keep an eye on the tracking updates to know the status of your package.

If your tracking information indicates that the package was delivered but you did not receive it, please check around your house, in your mailbox, or with your neighbors to see if the package was received unintentionally by someone else. If you still cannot find it, contact the local shipping carrier and our customer service for further guidance and assistance.

If your package appears to be delayed or stuck in transit longer than expected, it may be moving slowly through the shipping network. Please allow a few additional working days for the package to reach its destination. If the delay persists beyond this period, contact our customer support team, and we will dispatch a new package to you if necessary.

Your satisfaction is our priority, and we offer a money-back guarantee on our products if you are not happy with the results. If a refund is necessary, we may require additional information about your application method and product usage to address your concerns better. Please contact us with your order details and specific issues, and we will process a full refund accordingly. The return might take a few days to reflect on your statement, and we appreciate your patience and understanding throughout this process.

In cases where there have been failed delivery attempts because the addressee was absent, please check your mailbox or with your local post office to coordinate a new delivery attempt. You can also reach out to the courier handling your package for further assistance. If the status does not change or another delivery attempt fails, please contact us for additional support.

If you did not receive an order confirmation email, please check that the correct email address is associated with your order. If necessary, our support team can update the email address in your order details and resend the order confirmation to you.

To achieve the best results with our nose patches, we recommend integrating them into your regular skincare routine. Here are some tips:

  • Frequency: Use the patches twice a week consistently for a month. This allows the patches to work with your skin's natural cycle, resulting in noticeable and lasting effects.
  • Preparation: Cleanse your face thoroughly before applying the patches to remove any dirt, oil, or makeup. Using a salicylic acid product or any exfoliant beforehand can open up your pores, enhancing the patches' effectiveness. Feel free to try our Salicylic Acid Exfoliant for best results!
  • Application: Apply the patch to completely dry skin to ensure it sticks properly and absorbs effectively. Leave it on overnight for maximum absorption.
  • Consistency: Regular use is key. Results can vary based on individual skin type, and it may take multiple applications to see a noticeable difference.

By adhering to these steps, you should notice smoother, clearer skin and reduced appearance of pores over time.

We are sorry to hear that you have not achieved the desired results with our nose patches. Here are some recommendations to enhance effectiveness:

  • Exfoliate before application: Using a salicylic acid product or any exfoliant can help open up the pores, making it easier for the patch to unclog them.
  • Consistent use: Ensure you are using the patches twice a week and incorporating them into your regular skincare routine.
  • Observe skin response: Some individuals may need more applications for the patches to deliver satisfying results. Oily and problematic skin might show different results compared to dry skin.

Remember, results can vary based on the individual's skin type. We suggest giving them a little more time or adjusting your skincare routine as per the advice above for optimal results.

Shipping Policy

By placing an order through this website, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement to protect each other and to set expectations for our service.

 

Shipping costs

Our shipping costs are set at a flat rate of 3.9€ (£3.5) per order, with some variation for countries farther from our Netherlands-based warehouse. We're delighted to offer free shipping for orders exceeding 30€ (£30) in total. This means once your order reaches or surpasses the 30€ (£30) threshold, you won't incur any additional shipping fees.

Please note that this offer is valid in all regions except Moldova, where standard shipping is unavailable. For orders shipping to Moldova, only FedEx Express is available, and additional costs may apply.

 




Delivery time

Europe

We ship all orders from our warehouse in The Netherlands, typically dispatching them within 1 business day. After dispatch, please expect delivery within Europe within 3-7 business days.

 

United Kingdom

We prepare and ship all our orders within 1 business day from our warehouse in the Netherlands. After dispatch, please allow 2-4 business days for delivery.

NOTE: Delivery time might be 4 or 5 days longer if the address is on offshore islands of the UK. These islands include (but are not limited to):

  • Shetland Island
  • Orkney Island
  • Outer Hebrides
  • Inner Hebrides
  • Isle of Man
  • Isle of Wight
  • Channel Islands

If these delivery times are exceeded, please email us at [email protected] so that we can carry out an investigation.

 

UAE, Saudi Arabia and Qatar

We prepare and ship all our orders within 1 business day from our warehouse in the Netherlands. After dispatch, please allow 4-12 business days for delivery.

*Additional fees for local delivery may apply and are subject to handling by Emirates Post and Saudi Post.

 

Shipping line

We use Post NL or Asendia for European shipments and Royal Mail for UK shipments.

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

For delivery address changes, adjustments can be made at any time before the order is processed and shipped. 

  • Contact Customer Support at email [email protected] as soon as possible after payment.

  • Use the subject line: "URGENT - CHANGE OF ADDRESS - ORDER #123456"

  • Include your order number and the correct shipping address in the email body.

An order is considered processed once you receive the shipping confirmation.
If the order has already been processed, we must wait for the item(s) to be returned to us by the postal services before reshipping it to you.
In the event a package is sent to an incorrect address due to a customer-entered shipping error, it cannot be refunded if lost. However, we are able to resend it again at no additional cost.

MISSING ITEMS

If you receive your order and an item is missing, please follow these steps:

  • Email [email protected] as soon as possible.

  • Include your order number and details of the missing item(s).

Our team will review your request and arrange for the missing item to be reshipped.


CANCELLATIONS

If you change your mind before receiving your order, cancellations can be processed at any time before the order has been dispatched. To request a cancellation, please contact us as soon as possible.

To maximize your chances of canceling your order in time, please follow these steps:

  • Email us as soon as possible - send an email to [email protected].

  • Use the subject line - write "URGENT CANCELLATION - Order #123456", replacing "123456" with your actual order number.

  • In the body of the email, provide your order number, any relevant details (such as the reason for cancellation, if applicable), and any other information that may assist in processing your request quickly.

Once an order has been dispatched, it can no longer be canceled. In such cases, please refer to our refund policy for further instructions on how to proceed with returns and refunds.


CUSTOMER SERVICE

For all customer service inquiries, please email us at [email protected]. Our Support team will assist you with any questions or concerns.

About Us

At Vue, we believe that skincare should be simple, effective, and accessible to all. Our passion for science-backed formulations
drives us to create products that deliver real results, helping you achieve the healthy, glowing skin you deserve.



Our Vision

Our vision is to empower individuals to take pride in their skin with innovative, scientifically proven skincare solutions. By offering high-quality products that promote clearer, healthier skin, we aim to inspire confidence and self-assurance.

Our Mission

Vue is on a mission to deliver gentle yet powerful skincare that enhances your skin’s natural beauty and tackles common concerns like breakouts, dullness, and uneven texture. We focus on providing sustainable, science-driven skincare solutions made for everyone and with love.


Who We Are

We’re a dedicated team of over 10 passionate individuals spread across 5 different countries, united by our mission to help you reach your skincare goals. Our culture is grounded in innovation, transparency, and a commitment to delivering real results.

We’re focused on building an inclusive, approachable brand and providing high-quality, accessible solutions for everyone on their skincare journey.


Why Vue?

We’re dedicated to providing straightforward, effective skincare that’s grounded in science. Every product is rigorously tested and developed in our cutting-edge Korean skincare lab.

Our approach keeps skincare simple and accessible without compromising on quality. Each product in our range is crafted to improve skin texture, support healing, and deliver visible results—all at a fair price.

Money Back Guarantee

To activate the money-back guarantee, please follow these steps:

  1. Give the product a fair trial for at least 30 days from the date of delivery, but no longer than 60 days. For our patches, we recommend using them at least three times as they tend to show noticeable results with regular use. If you haven't experienced any improvement or results after three uses, proceed to the next step.
  2. If you are unsatisfied with the performance of your Vue product or haven't seen significant results, please contact us via email at [email protected]. Include your order number and provide details about your experience.
  3. Once your claim is approved, we will refund you the amount equivalent to the product you have used (excluding shipping fees). If you have purchased the product multiple times, we can refund the extra units if you return them. Please request the return address from our customer support.

Please note that only used products are eligible for a money-back guarantee refund. You can return the unused products to our warehouse by asking the address to our customer service at [email protected]. Kindly note that you are responsible for the postage costs associated with returning the unopened products, and these costs will not be refunded.

Ensure that your claim is complete, legible, and easy to understand. Incomplete or illegible claims will be considered invalid, and you will not receive a refund.

The amount will be refunded to your original form of payment. Please note that credit card companies may take up to 10 days to process the refund.

If you changed your mind and wish to return some or all products of your order, please ask our customer service at [email protected] to provide you with the shipping address to return them.

You are responsible for the postage costs associated with returning the product(s), and these costs will not be refunded.

If you are shipping an order over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The amount (excluding shipping costs) will be refunded to your original form of payment once we have received the product(s). Please note that credit card companies may take up to 10 days to process the refund.

We understand that sometimes you may wish to exchange a product for a different item. We offer product exchanges if you return one or more products in their original unsealed packaging. To initiate a product exchange, please follow these steps:

Contact our support team at [email protected] to obtain the return shipping address for the exchange.

Pack the product(s) securely in their original unsealed packaging.

You are responsible for the postage costs associated with returning the product(s) for the exchange, and these costs will not be refunded.

Please note that the exchanged product must be in its original condition and packaging to be eligible for the exchange.

Cancellation before Order Processing

If you wish to cancel your order for an immediate refund, it must be done before the order is processed. Please note that we are unable to confirm exactly when your order will be processed, but our warehouse operates from Monday to Friday, and the usual processing time is less than one business day. An order is considered processed once you have received the shipping confirmation.

To increase the chances of canceling your order before it’s processed, kindly send an email to [email protected] with the subject line "URGENT CANCELLATION - Order #123456." Include your order number in the email subject.

Your refund will be processed, and credit will automatically be applied to your credit card or the original method of payment within 3 business days. Please note that credit card companies may take up to 10 days to process the refund.

 

Cancellation after Order Processing

If your order has been processed, we are unfortunately unable to issue a refund until the product has been returned to the address we provide. An order is considered processed once you have received the shipping confirmation.

If you still wish to cancel your order after it has been processed, please email us at [email protected], and we will promptly provide you with a return address.

Please note that in this case, you will be responsible for the return shipping costs. You are eligible for a refund only if the product is unopened and in the same condition in which we sent it to you.

Once you have shared the shipment receipt with our support team, credit will automatically be applied to your credit card or the original method of payment within 3 business days. Shipping costs of your order are excluded from the refund.

Please be aware that credit card companies may take up to 10 days to process the refund.

Our products are sent by logistics companies and it is possible that, in rare cases, they may suffer from damage in transit.

If this is the case and your product arrives broken or unusable, you can contact us for an exchange or refund.

Please email us at [email protected] with a picture of the broken product and whether you would like a refund or a new item. Following this email, we will send you a return address for the item.

It is important to be patient, as the package is always inspected upon return for a refund/exchange. Only after the product has been inspected will we decide whether or not you will receive a refund.

If you are approved, then your refund or a new shipment will be processed.

 In very rare cases, it may happen that a human error occurs in our shipping team and the wrong product is shipped to you.

Should this happen, please send us a picture of the product received at [email protected] so that we can check and send you the correct product.

Following this email, we will send you a return address for the wrong product at our own cost.

We understand the frustration of not receiving your product within the expected timeframe. If your order has not arrived within 14 days of placing it, please reach out to us at [email protected], and we will investigate the matter using the tracking number.

Please keep in mind that certain external factors, such as strikes or unforeseen circumstances, may occasionally cause delays in shipping. During these times, the tracking information may appear stagnant for a few days. We kindly ask for your patience and understanding, as these circumstances are beyond our control.

If the product was returned to us due to an inability to identify your mailbox or if an incorrect address was provided during checkout, we will request a new address from you to reship the item promptly.

In the event of an unsuccessful delivery attempt, we will guide you to your local post office or carrier to arrange a second delivery attempt.

Rest assured, we are committed to ensuring that you receive your order, and we will do everything we can to resolve any issues related to non-delivery. If the parcel has been returned to the sender as unclaimed within the time limit, please provide us with the correct address so that we can arrange a second delivery.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://vueswiss.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

TEXT MARKETING NOTIFICATIONS

By subscribing to VUE text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

KLARNA

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

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